All policies listed on this page are official and must be abided by customer upon renting from Eagle Canada Car Rental.

RESERVATIONS

Eagle accepts reservations in person, over the phone and internet. Specialty vehicles such as mini-van, Mini-Cooper and other premium vehicles will require a credit card for guaranteed rental. “No show” on guaranteed rentals will be charged 1 day rental fee if not cancelled at least 24 hours prior to pickup.

AGE REQUIREMENTS

Eagle Canada Car Rental requires a minimum age of 23 to rent and operate our vehicles. There is no extra charge based upon age. The only exception to the age requirement is when the renter is covered under his/her own automobile insurance policy.

DIVER'S LICENSE REQUIREMENTS

A valid driver’s license must be presented at time of rental. For Ontario licenses only full G class license will be accepted for rental. Out of province licenses, US licenses and international licenses will need to be verified and will only be accepted at the agent’s own discretion.

CREDIT CARDS

At the time of rental the renter MUST present a valid credit card in their own name with sufficient credit. Credit cards honoured: Visa, Master and American Express. It is possible to rent with another person’s credit card however, the person providing the credit card must also be present at time of rental with proper photo ID.

ADDITIONAL DRIVER

A valid driver’s license must be presented at time of rental. For Ontario licenses only full G class license will be accepted for rental. Out of province licenses, US licenses and international licenses will need to be verified and will only be accepted at the agent’s own discretion.

BORDER CROSSING

Border crossings (Provincial/International) are possible with Eagle’s vehicles for a surcharge. Simply let our agent know that you are planning on leaving Ontario at time of booking or at the checkout counter to complete this process. It is $10/day for going to other provinces and $20/day for crossing border to the United States. If you leave Ontario without written permission you will still be charged the border crossing surcharge for the duration of the rental agreement.

CLEANING FEE

Should the rented vehicle be returned with odour, pet hair or stains that require professional cleaning a cleaning surcharge of up to $350 will be charged to the renter.

GAS POLICY

All rentals will be provided with a full tank of gas and be required to return at full. A $40 service charge plus the cost of fuel will be charged to the renter should the vehicle be returned at less than a full tank.

MILEAGE RULES

All vehicles include 200 km free mileage per day. Mileage over this is charged at $0.36 per kilometer. 

MECHANICAL PROBLEM

If the vehicle is still drivable please notify our office and bring the vehicle back for a replacement. Should you be out of province or require immediate mechanical service at your own expenses,  please keep all receipts and you will be reimbursed when you return the vehicle. If towing is required, please notify Eagle and towing will be arranged at our expense.

ACCIDENT

You must notify Eagle Canada within 24 hours of the accident. Depending on the accident you may be required to complete an accident report for Eagle Canada and for your own record. Towing expense in the case of an accident is the renter’s own responsibility. Please be truthful and as detailed as possible when you file an accident report to the authorities.